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Terms and Condtions
RETAIL WEBSITE TERMS OF BUSINESS
We supply numerous seed companies, trade customers and nurseries worldwide. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.
Very rarely mistakes can happen. In this event we always strive to be as understanding and generous as possible. However, we regret that our liability is limited to the replacement of the seeds or refund of the cost of the seeds at the customer’s discretion.
Heirloom and Heritage Vegetable seeds are strictly for private use and not for commercial food production. By their very nature you may get the occasional variant plant.
We are happy to deal with commercial customers, please visit our trade store or please contact us for our Trade Terms.
Communication and Data Processing
Your personal information is confidential to us and will not be passed on to any third parties. We do not store or hold any payment related information – this is processed by our trusted payment providers. If we encounter issues processing your order, we may contact you using your provided email address. Customers ordering seed this year will automatically receive an annual ‘special offers’ email which is normally sent out mid-November. There is a simple facility to unsubscribe from receiving these emails if they no longer interest you.
every item: Buy FIVE packets of any one item and we will send you a THIRD packet of this item free.
Payment For Online Orders
You may order online using a credit/debit card (we accept Visa, Mastercard) or via PayPal. All payments are taken using the currency Indian Ruppee. We attempt to use accurate exchange rates for USD and Euro values, but please note that the actual exchange rate your bank charges you may vary from what we display.
When ordering online, postage and packing is INR 100/- for destinations within the India. Shipping for orders over INR 500 is free. There is no minimum order. We have tried to keep our shipping costs as low as possible, but due to this you will unfortunately be unable to track your order once it has been dispatched. If you require a more premium shipping method (e.g. one which has Track and Trace functionality), you are able to select this option during checkout, but there is an additional INR 100/- charge for this service.
When ordering is made online, your seeds will normally be sent within four working days to the delivery address you supply.
Refund policy and Replacements
In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. You will then be given a full refund.
Out of stock items
In the unlikely event of one of your seed purchases going out of stock between you ordering and the order being prepared, or there being insufficient stock if you have ordered multiple packets, then we will make a refund of the missing items’ cost.
Promotion codes are only valid for orders placed via the retail website. Promotional discounts only apply to the cost of goods and not to the price of shipping. To utilise a promotion, the code must be applied via the ‘view cart’ screen, before you check out. Only one promotion code can be used at a time. The validity of promotion codes can be withdrawn at any time.